Privacy Policy for Harmony Haven Care

Harmony Haven Care is committed to protecting the privacy and security of the personal information of our website visitors and the individuals we serve. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to safeguard your data in compliance with applicable legislation, including the General Data Protection Regulation (GDPR) and other relevant privacy laws.

Information We Collect

We collect various types of information to provide and improve our services to you. This may include:

• Personal Identifiable Information (PII): This includes information you voluntarily provide to us, such as your name, contact details (e.g., email address, phone number, physical address), and any other information you submit when inquiring about our services, applying for a position, or using our contact forms. For individuals seeking care, this may also encompass health-related information necessary for assessing care needs and delivering services, always collected with explicit consent where required.
• Usage Data: We automatically collect information about how our website is accessed and used. This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

How We Use Your Information

Harmony Haven Care uses the collected data for various purposes:

• To provide and maintain our services, including responding to inquiries about long-term residential care, skilled nursing, rehabilitation services, dementia care, palliative care, active living programs, personal care assistance, medication management, and social engagement activities.
• To communicate with you, including providing updates, service-related information, and promotional offers.
• To improve our website and services through analysis of usage patterns and feedback.
• To detect, prevent, and address technical issues or security concerns.
• To comply with legal obligations and regulations.

Disclosure of Your Information

We may share your information with third-party service providers who assist us in operating our website, conducting our business, or providing services to you, such as IT support, web hosting, or analytics providers. These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.

We may also disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Security of Your Data

The security of your data is paramount to us. We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include using secure servers and encryption. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

Your Data Protection Rights

Depending on your location, you may have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the contact details provided below.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Address: 315 Punggol Central, Unit 08-22, Singapore, Singapore, 828725, Singapore